Rent Policy

Rental Maintenance and Payment Policies

Maintenance Policies (View Rental Qualifications for more information)

SPM promotes fair treatment toward our tenants for home maintenance or repairs. We want to provide our maintenance team as much information about the situation as possible. This will save both time and money.

SPM promotes fair treatment toward our tenants for home maintenance or repairs. We want to provide our maintenance team as much information about the situation as possible. This will save both time and money.

For speedy request, please provide the following information:

  • Remember that after 60 days, minor maintenance (under $150) is under tenant responsibility
    • Examples of minor maintenance include (but are not limited to): leaking sink, stopped up toilets, broken or cracked glass, blown fuses, tripped breakers, and so on.
  • When calling in a maintenance request:
    • Be as detailed as possible and make sure to give the date the problem occurred.
    • Detail what is going on or what you have experienced with this problem
    • Have tried to fix the problem? What did you do? What happened?

Contact our office if:

  • you do not receive a call-back
  • maintenance did not show for your appointment
  • maintenance did not complete work

NOTE: A tenant no show appointment will result in a $75.00 no-show fee. The fee must be paid to office before maintenance will be sent back to make the repair.

Tenant will be charged for the repair if:

  • maintenance problem is due to negligence
  • the request is minor and for the minimum amount

We care about keeping your home maintained and will work as quickly as possible to get the situation resolved.  It is important that you call our office if you do not receive a call-back within three (3) days, maintenance did not show up for appointment or they did not complete the work.

Payment Policies

We have a very strict payment policy. Please go to the payment options tab and read through the different options and how they work.

  • You may be required to pay a deposit or more upfront rent depending on your circumstances.
  • Rent is due every month on the 1st. There is a 5 day grace period before your rent is considered late. ANY RENT COLLECTED AFTER 9:00 AM ON THE 6TH IS CONSIDERED LATE, NO EXCEPTIONS.
  • If your rent is late, a late fee will be charged to your account. This fee is 10% of your rent. Example- the late fee for a tenant who pays $725 rent would be $72.50. Therefore the total amount of rent owed would be $797.50.
  • You may pay your rent in the following ways- personal check, money order and cashier’s check.
  • After 9am on the 6th we do NOT accept personal checks, we will ONLY accept money orders or cashier’s checks.
  • At 9am on the 10th, your lease is turned over to the eviction attorney and a minimum attorney fee of $400.00 is added to your balance.
  • The ONLY way to stop an eviction once it starts is to 1) pay all past due rent and dues and 2) receive approval of the property owner.

If you have any questions about your balance or how much you currently owe, please feel free to call the office at 901-800-8273.

For information for Investors,  Rental Homes or Home Owner Associations call  901-800-8273.